Last Updated: June 2026
Privacy Policy
Privacy Policy for SG Routes
SG Routes ("SG Routes", "we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how SG Routes collects, uses, stores, and protects information when you use our mobile application.
By downloading, accessing, or using SG Routes, you agree to this Privacy Policy.
Information We Collect
Account Information
When you use SG Routes, we may collect:
- Full Name
- Email Address
- Phone Number
- Employee/Driver ID
- Company Information
- Profile Information
Location Information
SG Routes collects location information to support route tracking, stop verification, navigation, and delivery operations.
Location data may be collected:
- While using the application
- During active route assignments
- For route progress monitoring
- For delivery verification purposes
Delivery and Route Information
We may collect:
- Assigned routes
- Route progress
- Stop status
- Delivery records
- Receiver details
- Scan activity logs
- Route completion history
Files and Attachments
The application allows users to upload:
- Photos
- Videos
- Documents
- Delivery proof images
- Electronic signatures
These files are stored to support delivery verification and operational requirements.
Device Information
We may automatically collect:
- Device model
- Operating system version
- Application version
- Crash logs
- Network status
- Device identifiers
Permissions Used by the Application
Location Permission
Used to:
- Track active routes
- Verify stop arrivals
- Record delivery locations
- Display route progress
Camera Permission
Used to:
- Capture delivery proof
- Scan boxes and packages
- Upload route-related images
Storage / Media Access
Used to:
- Upload photos and videos
- Attach documents
- Store temporary application files
Notification Permission
Used to:
- Route updates
- Delivery notifications
- System alerts
- Important application messages
How We Use Your Information
We use collected information to:
- Provide route management services
- Track route progress
- Verify deliveries
- Manage package scanning workflows
- Improve application performance
- Resolve technical issues
- Ensure platform security
- Meet legal and operational requirements
Data Sharing
We do not sell your personal information.
Information may be shared only with:
- Your organization or employer
- Authorized administrators
- Service providers supporting the platform
- Legal authorities when required by law
Data Security
We use industry-standard security measures to protect information against unauthorized access, disclosure, loss, or misuse.
Despite our efforts, no method of electronic transmission or storage can be guaranteed to be 100% secure.
Data Retention
Your information is retained only for operational, legal, and compliance purposes.
Retention periods may vary depending on business requirements and applicable laws.
Account Deletion
Users may request account deletion through their organization or by contacting the support team.
Upon approval, eligible personal information will be deleted in accordance with applicable laws and operational requirements.
Some records may be retained where required for legal, auditing, security, or compliance purposes.
Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted within the application and become effective immediately upon publication.
Contact Us
For any privacy-related questions, please contact:
SG Routes Support Team
Email: alokpatel.au@gmail.com